ACGME Cloud | Core

How to Create Account

• What is Single Sign-On (SSO)?
• When is Single Sign-On (SSO) required?
• How to set up ACGME Cloud account and multi-factor authentication
• How to set up ACGME Cloud account and multi-factor authentication (video)
• Number of User Accounts for Programs and Sponsoring Institutions

Email verification and Multi-factor Authentication (MFA)

• How do I set up the authenticator app?
• How do I change my preferred multi-factor authentication method?
• Keep me signed in (Mobile or Apps only)
• Why Don’t You Offer a “Keep me signed in” option on desktop devices?
• What should I tell my IT department if I am not receiving emails?
• I didn't receive my verification code email

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Error Messages

• Locked out of account
• A user with this email address could not be found
• What do I do if my email was compromised?
• You've made too many incorrect attempts. Please try again later.
• ACGME Cloud access is not available to you at this time
• Email address already in use

Multiple Accounts

• Logging out
• Toggle between Accounts
• Consolidation of users that previously had multiple usernames and passwords
• Toggle Between Accounts for Review Committee Members
• Disclosure Troubleshooting Guidelines

Passwords

• Password requirements
• How long is my password valid?

Pending Email Changes

• Pending email message appearing when editing a user
• Email address change not saving
• Update to email address is pending
• Why am I receiving this email?