There are several factors that may delay the receipt of an email verification code. Emails may be delayed in some cases. In the event that you do not receive an email with the code, try sending a new code. Codes are valid for 5 minutes.
Check for the Email in Spam/Junk Folders:
The verification email might have been mistakenly filtered into your spam or junk folder. Also, check any "clutter" or "bulk mail" folders.
Verify the Sender and Subject:
Sender: Ensure the email is from msonlineservicesteam@microsoftonline.com.
Subject: The subject line should be "ACGME Cloud account email verification code".
Add safe sender: Add msonlineservicesteam@microsoftonline.com to your safe sender list. You might need to work with your IT department to whitelist the email address or domain.
Check for Email Provider or ISP Issues:
Sometimes, email providers or Internet Service Providers (ISPs) might filter or block emails from certain senders, including Azure B2C. Contact your email provider or ISP to see if they are blocking emails from Microsoft.
Wait and Retry:
Sometimes, temporary issues can cause delays in email delivery. Wait a few minutes and try requesting the verification code again.
Contact your IT Department - see article for What should I tell my IT department if I'm not receiving codes.
If you continue to experience issues, contact Support.